MODULE 2: Admin & Client Communication

At the end of this module you will have a better understanding of the following:
  • Perfecting communication skills with pet owners
  • New client forms, admission forms, consent forms
  • Admissions and discharges
  • Medication requests
  • Record keeping and histories
  • Telephone skills
  • Giving cost estimates and communicating finances to clients
  • Managing an unhappy client
  • Inter-staff communication