COURSE OVERVIEW

At Khula, we understand that veterinary practices thrive when receptionists are empowered and supported. Designed by vets for vets, our receptionist course is crafted to recognize the pivotal role these team members play. Receptionists are the warm, welcoming faces of our hospitals, the guardians of our appointment schedules, and the experts on front-of-house products. They are truly the backbone of every practice, serving as the crucial connection between the hospital team and our clients.

This Khula course is designed to celebrate these masters of multitasking, and empower them with a strong foundation of veterinary knowledge. Over 200 receptionists have already successfully completed the course, and we invite you to join them in mastering the art of primary health care and premium client service.

Thanks to our partners Hill’s Pet Nutrition and MSD Animal Health, we have been able to subsidize this course fee. We hope this will allow more practices to invest in upskilling their front staff.

COURSE OUTLINE

Module 1:

The X-Factor

  • The small animal veterinary industry
  • Attributes of an exceptional receptionist
  • Premium service check list
  • Maximising the clinical teams time

Module 2:

Administrative Masters

  • Admissions & discharges
  • Shift handovers and team work
  • Telephone etiquette
  • Effective communication

Module 3:

Puppies & Kittens

  • Preventative Care
  • Sterilisations
  • Microchips and Pet Insurance
  • Nutrition recap

Module 4:

Sales & Recommendations

  • Communicating the value of vet services
  • The responsibility of recommendations
  • Confident cost estimates
  • Up-selling and cross-selling

Module 5:

Applied Nutrition

  • Super premium nutrition – the why
  • Nutritional truths for pet owners
  • Raw and home cooked diets
  • How to grow the weight management clinic

Module 6:

Dental Health

  • Small animal dentistry
  • Common dental conditions
  • Preventative dental care
  • Promoting dentals and communicating value

Module 7:

Senior Pets

  • Golden years’ timelines
  • Age related diseases
  • Nutrition recap
  • Promoting senior health checks

Module 8:

Euthanasia

  • Quality of life assessment
  • The euthanasia process
  • Reception’s role
  • Communicating empathy

Module 9:

Emergencies

  • What constitutes an emergency?
  • Common emergencies in practice
  • The receptionist’s role
  • The pet owner’s perspective

Module 10:

Small Animal Behaviour

  • Canine and Feline body language and behaviour
  • Stress free vet visits
  • Promoting puppy socialisation and training
  • Early warning signs of problem behaviour

Module 11:

Clinical Fundamentals – PART 1

  • Gastrointestinal
  • Cardiorespiratory
  • Musculoskeletal
  • Neurology
  • Ophthalmology

Module 12:

Clinical Fundamentals – PART2

  • Dermatology
  • Tick borne diseases
  • Urinary
  • Infectious diseases
  • Neoplasia (cancer)
  • Reproduction

COURSE DETAILS

  • Self study, online course
  • 12 modules
  • Pre-recorded webinars presented by a Khula Veterinarian
  • Over 14 hours of course content
  • 6 months access to the Khula Classroom
  • Downloadable notes
  • Tests on completion of each module
  • Certificate of completion

COST: R1580

Download Full Detailer Here

*What are BRAVE-POINTS? For more information click here: https://www.bravecto-rewards.co.za/

REGISTRATION FORM

Kindly fill in your details below. We will contact you with further details and an invoice within 3 working days.

* Please Note: The receptionists email addresses need to be their own unique address, with which they will setup their profile on our Khula Classroom

*The order number will appear on the confirmation email you will have received when redeeming your points.