OVERVIEW

Veterinary receptionists are the first point of contact for our clients and their competency is a direct reflection of the practice.

Veterinary receptionists play a vital role in ensuring smooth communication between pet owners and the veterinary team while optimising the time of vets and nurses. Beyond scheduling appointments, they manage emotional pet owners, handle emergencies calmly, and provide accurate recommendations with a solid understanding of front-of-shop products. At Khula, our goal is to enhance client communication and streamline workflows by building a strong foundation of veterinary knowledge, focusing on primary health care and common disease conditions.

Our Reception Masterclass is a 12-module, online, self-study crash course designed to elevate skills in veterinary reception. Additionally, we offer bespoke courses, fully customisable to meet the unique needs of your practice. Please get in touch for further information on these tailored options.