Reception Masterclass
R1680,00
COURSE DETAILS
- Self study, online course
- 12 modules
- Pre-recorded webinars presented by a Khula Veterinarian
- Over 14 hours of course content
- 6 months’ access to the Khula Classroom
- Downloadable notes
- Tests on completion of each module
- Certificate of completion
Course Overview
At Khula, we understand that veterinary practices thrive when receptionists are empowered and supported. Designed by vets for vets, our receptionist course is crafted to recognize the pivotal role these team members play. Receptionists are the warm, welcoming faces of our hospitals, the guardians of our appointment schedules, and the experts on front-of-house products. They are truly the backbone of every practice, serving as the crucial connection between the hospital team and our clients.
This Khula course is designed to celebrate these masters of multitasking, and empower them with a strong foundation of veterinary knowledge. Over 200 receptionists have already successfully completed the course, and we invite you to join them in mastering the art of primary health care and premium client service.
Thanks to our partners Hill’s Pet Nutrition and MSD Animal Health, we have been able to subsidize this course fee. We hope this will allow more practices to invest in upskilling their front staff.
Course Outline
Module 1: The X-Factor
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- The small animal veterinary industry
- Attributes of an exceptional receptionist
- Premium service checklist
- Maximising the clinical team’s time
Module 2: Administrative Masters
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- Admissions & discharges
- Shift handovers and team work
- Telephone etiquette
- Effective communication
Module 3: Puppies & Kittens
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- Preventative care
- Sterilisations
- Microchips and pet insurance
- Nutrition recap
Module 4: Sales & Recommendations
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- Communicating the value of vet services
- The responsibility of recommendations
- Confident cost estimates
- Up-selling and cross-selling
Module 5: Applied Nutrition
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- Super premium nutrition – the why
- Nutritional truths for pet owners
- Raw and home cooked diets
- How to grow the weight management clinic
Module 6: Dental Health
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- Small animal dentistry
- Common dental conditions
- Preventative dental care
- Promoting dentals and communicating value
Module 7: Senior Pets
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- Golden years’ timelines
- Age related diseases
- Nutrition recap
- Promoting senior health checks
Module 8: Euthanasia
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- Quality of life assessment
- The euthanasia process
- Reception’s role
- Empathetic communication
Module 9: Emergencies
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- What constitutes an emergency?
- Common emergencies in practice
- The receptionist’s role
- The pet owner’s perspective
Module 10: Small Animal Behaviour
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- Canine and feline body language and behaviour
- Stress-free vet visits
- Promoting puppy socialisation and training
- Early warning signs of problem behaviour
Module 11: Clinical Fundamentals – PART 1
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- Gastrointestinal
- Cardiorespiratory
- Musculoskeletal
- Neurology
- Ophthalmology
Module 12: Clinical Fundamentals – PART2
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- Dermatology
- Tick borne diseases
- Urinary
- Infectious diseases
- Neoplasia (cancer)
- Reproduction
Thank you to our industry partners:
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Contact your MSD representative to redeem your points for a coupon code to use at checkout
*What are BRAVE-POINTS? For more information click here: https://www.bravecto-rewards.co.za/
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Purchasing multiple courses for your practice team?
Enrolling two or more receptionists? Complete the form below and we’ll send your practice a consolidated invoice.
Once payment has been processed, each receptionist will receive a unique coupon code to apply at checkout when registering for the course.
We’ll be in touch within 1–2 working days.
Thank you Khula for quality education and including the receptionists in the overall operation of the veterinary practice, Looking forward to more courses!
Both clinical fundamentals modules were so helpful. Great to have some knowledge about the diseases the vets treat.