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As veterinary receptionists you are the first point of contact for our clients and your competency is a direct reflection of the practice. Veterinary practices deal with a wide array of medical and surgical conditions and reception is key in helping coordinate communication between the pet owner and the rest of the veterinary team. Receptionists play a vital role in optimizing the vet and vet nurses’ time. It is important that a receptionist has a comprehensive understanding of the front of shop products in order to make accurate and helpful recommendations. At the same time a receptionist must be capable of dealing with emotional pet owners and high stress situations in the case of emergencies. One could say, veterinary receptionists must be masters in multi-tasking!

Khula aims to build a strong foundation of veterinary knowledge with a key focus on primary health care and common disease conditions. The goal is to optimise client communication and reception work flow and provide a deeper understanding of conditions seen in a veterinary practice.

From the day of enrolment you will have 6 months to complete the course. You can work through the content at your own pace over this time period. Your progress through each module will be registered by clicking on the “Mark Complete” button at the end of each section. After watching the modules webinar, you will be required to take a short quiz. You will need to get over 75% to pass the quiz and have unlimited tries to do this. If you are however struggling to pass the quiz, we urge you to rewatch the webinar or study the course material again. If anything needs clarification, please contact us. Upon passing the quiz you can download your certificate of completion.

If at any stage during the course you have any questions for our speakers or are having technical difficulties navigating the classroom. Please do not hesitate to contact us at this email:

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This course has been subsidised by our valued industry partners Hill’s Pet Nutrition and MSD Animal Health


Dr Charlotte Philip

7 years at Onderstepoort done and dusted! Time to dive into that big ocean.. but could I even swim? My veterinary career started in 2013, at a small animal practice in Johannesburg. I look back at those first years in Sandton with immense gratitude, it was a steep learning curve but my patient mentor guided me along the way. I was taught the importance of building client relationships and thorough work ups.

My next step was to join a veterinary group in Sunninghill where I had the privilege of working with such talented colleagues, including Michelle. This practice had a strong focus on teamwork and I was again exposed to a high standard of veterinary care, and exceptional client service. I then stepped into industry where I gained invaluable experience in pet nutrition and sales, then on to practice management. The road has lead me to Khula Vet. It is our dream to empower colleagues to thrive in their work environments and find their niche. I couldn’t be more proud to be partnering with Michelle on this inspiring journey.

Dr Michelle Markram

I entered this wonderful profession in 2014 after having qualified with a Veterinary Science degree from Onderstepoort in 2013. I was extremely blessed to have started my veterinary career in an amazing practice in Johannesburg, which set a foundation of a high standard of practice with a focus on client communication.

After almost 5 years at this practice my itchy feet took me on an adventure locuming around the UK. Working in many different types of practices with different types of people gave me an insight into what works and what doesn’t and what is ultimately needed for an enjoyable work environment. In the crazy year of 2020, the unique opportunity presented itself to join my dear friend Dr Charlotte Philip on this incredible venture that is Khula Vet. It combines my love for all things veterinary with a love of teaching, while also having the potential to positively impact the veterinary profession.

Dr Laura McIntyre

I graduated from Onderstepoort in 2014, and found myself in a busy private practice in Nelspruit – with ample opportunity to develop and grow in my confidence and abilities as a young vet. Since my Onderstepoort days, I have had a passion for animal behaviour and in 2015 I did a post grad course through University of Pretoria in Small Animal Veterinary Behavioural Medicine.  

2017 was a year of big changes – I started working at an animal welfare organisation as well as starting Just Nuisance Veterinary Behavioural Consultancy. I loved the balance of welfare work and behaviour consults – helping homeless animals, providing primary animal health to less fortunate dogs and cats through sterilization and vaccination campaigns in local villages around Nelspruit and of course assisting pet parents facing challenges with their pets’ behavioural problems. In 2021 I relocated to Ceres and have launched Just Nuisance as an online behaviour consultancy – helping even the most remote pets receive the help they need!

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